Policy

IMPORTANT – These policies are in place so that our studio runs smoothly and effectively.
They should be adhered to as you would any other organization or you risk being asked to leave our studio.

LESSONS

1. We offer a first come, first served payment system. That means your requested time slot will only be reserved once payment is received.

PAYMENT

1. All lessons must be paid in advance.

2. We accept bank transfer using https://www.zellepay.com/.
Chase
Citibank
Wells Fargo
Bank of American
Other Banks

CANCELLATIONS

1. We have a strict 24 hour cancellation policy.

2. If a student needs to cancel or reschedule a lesson (for whatever reason) they must do so by providing us with at least 24 hours notice. Any notifications under 24 hours notice will result in the student forfeiting the lesson fee.

REFUNDS

1. We DO NOT offer refunds. Once payment has been received the student must commit to taking the lesson(s) he/she has purchased or they will forfeit the remaining lesson fee(s).

LATENESS

1. As we offer back to back piano lessons if a student is late it will be up to the instructor’s discretion as to whether or not they extend the lesson.

INSTRUCTORS

1. All of our instructors are performing artists and as such they may be required to take time off for upcoming performances, recitals or concerts. In the event that this does occur we reserve the right to provide a substitute teacher. Sufficient notice will always be given.

2. If our instructor is unable to teach due to illness or other unforeseen circumstances then the student has the option to take the lesson with a different instructor (pending availability) or reschedule the lesson for another day/time.

3. Students may request to change instructors if they are unhappy with their current instructor for whatever reason.

4. Soliciting our instructors for lessons directly will result in you being asked to leave our studio.

**NOTE THESE POLICIES ARE SUBJECT TO CHANGE WITHOUT NOTICE.